{"id":8558,"date":"2022-07-12T02:40:47","date_gmt":"2022-07-12T08:40:47","guid":{"rendered":"https:\/\/limblecmms.com\/?p=8558"},"modified":"2025-05-30T13:04:55","modified_gmt":"2025-05-30T19:04:55","slug":"knowledge-management","status":"publish","type":"post","link":"https:\/\/limblecmms.com\/blog\/knowledge-management\/","title":{"rendered":"How to capture, document, and transfer maintenance knowledge"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Retirement is inevitable. This is why HR departments exist \u2013 to find new workers and replace the veterans. While technical schools can churn out recruits with a reasonable knowledge of basic maintenance, they cannot replicate actual work experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nowhere is this skill gap felt more acutely than in maintenance. The industrial sector as a whole is suffering from a skill gap crisis, <\/span><a href=\"https:\/\/www.nam.org\/2-1-million-manufacturing-jobs-could-go-unfilled-by-2030-13743\/?stream=workforce\"><span style=\"font-weight: 400;\">with millions of positions lying vacant<\/span><\/a><span id=\"knowledge\"><\/span><span style=\"font-weight: 400;\"> due to a lack of qualified candidates. This is why intra-organizational knowledge transfer is so vital for maintenance teams.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this blog post, we will explain everything maintenance managers need to know to capture, document, and share maintenance knowledge inside their department.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">First, what is a knowledge transfer?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Departments and organizations acquire a ton of information over years and even decades of functioning. This includes data about processes, procedures, people, and physical assets.\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Much of this knowledge is unique and irreplaceable. And while some may be well documented in files and databases, a lot of it is stored in the heads of the most experienced and skilled workers. Now, if employees stayed in the organization perpetually, this wouldn\u2019t be alarming.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But that doesn&#8217;t happen in real life. People retire, quit, or move on to other jobs at a rival firm. Smart, professionally managed organizations find ways to retain their knowledge not just for the sake of future generations of workers but for the future of their company as well.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To summarize, proper management of maintenance knowledge is important because:\u00a0<\/span><span id=\"core-concepts\"><\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Without the planned transfer of maintenance knowledge, a firm risks losing vital intellectual capital when experienced technicians retire or leave.\u00a0\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The void left behind by skilled workers can lead to production delays, inefficiencies, and a myriad of other disruptions.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Knowledge transfer is the only reliable way to ensure the long-term stability and flexibility of a maintenance department in the face of a high employee turnover.\u00a0<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Core concepts in knowledge management<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/www.kmworld.com\/About\/What_is_Knowledge_Management\"><span style=\"font-weight: 400;\">knowledge management theory<\/span><\/a><span style=\"font-weight: 400;\"> deals with three main concepts found within an organization. Here are all three, explained in the context of <\/span><a href=\"https:\/\/limblecmms.com\/maintenance-definitions\/maintenance-management\/\"><span style=\"font-weight: 400;\">maintenance management<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1) Intellectual Property (IP)<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">For an equipment vendor, the IP would include designs, blueprints, and patents for any in-house technologies, as well as technology licenses leased from other companies.\u00a0<\/span><\/p>\n<p><span id=\"org-culture\"><\/span><span style=\"font-weight: 400;\">From a maintenance perspective, in an industrial or manufacturing setting, intellectual property could involve a patented manufacturing process, vendor guidelines, performance data from machines, etc. It can also include any insights or skills gained by the staff in the course of their work.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2) Organizational culture<\/span><\/h3>\n<p><span id=\"IT\"><\/span><span style=\"font-weight: 400;\">Effective capture and transfer of knowledge within the organization can\u2019t happen without built-in systems and philosophies. The initiative has to come from the top, encouraging a collaborative environment within the entire organization. Projects like mentorships, training classes, documentation initiatives, and skill augmentations are essential.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3) Information technology<\/span><\/h3>\n<p><span id=\"maint-knowledge\"><\/span><span style=\"font-weight: 400;\">The intellectual property can be present in raw or unmined data. You need technology to capture it, store it, and convert it into information that can be used to train other members of your team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are various digital tools to capture relevant maintenance knowledge. We discuss the most popular ones later in the article.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What does \u201cknowledge\u201d mean from a maintenance perspective?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Maintenance is a highly specialized job in modern manufacturing and other asset heavy industries.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/limblecmms.com\/blog\/maintenance-technician\/\"><span style=\"font-weight: 400;\">The job description of a maintenance technician<\/span><\/a><span style=\"font-weight: 400;\"> can include a diverse array of responsibilities, from the installation of industrial equipment to the usage of tools like borescopes, lathes, hand-held vibration meters, and welding equipment, to <\/span><a href=\"https:\/\/limblecmms.com\/blog\/what-is-troubleshooting\/\"><span style=\"font-weight: 400;\">troubleshooting<\/span><\/a><span style=\"font-weight: 400;\"> complex on-site and off-site machines.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many of those tasks benefit from having a well-defined procedure technicians can follow. Some have to be executed in a specific way to satisfy OSHA requirements and other industrial safety guidelines. Even within these frameworks, <\/span><b>organizations will often have their unique ways of getting things done<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Old equipment will often develop unique quirks that can&#8217;t be addressed by looking at operating manuals or vendor blueprints. During an <\/span><a href=\"https:\/\/limblecmms.com\/maintenance-definitions\/unplanned-maintenance\/\"><span style=\"font-weight: 400;\">unplanned maintenance job<\/span><\/a><span style=\"font-weight: 400;\">, a beginner technician may end up wasting hours of valuable time trying to troubleshoot issues that someone who is familiar with that piece of equipment could solve in a matter of minutes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You know full well that speed and accuracy are critical in maintenance. You need skilled workers to handle expensive, mission-critical machinery. Maintenance knowledge transfer here focuses more on equipping new hires with the insights and skills distilled over years of hands-on work on the production floor.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In short, knowledge in the maintenance context is focused on the following aspects:\u00a0<\/span><br \/>\n<span id=\"explicit-vs-tacit\"><\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Capturing and documenting insights derived from years of experience\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The knowledge that enables fast and accurate troubleshooting<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Transferable skills that help optimize all facets of <\/span><a href=\"https:\/\/limblecmms.com\/blog\/repair-and-maintenance\/\"><span style=\"font-weight: 400;\">repairs and maintenance work<\/span><\/a><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Explicit vs tacit knowledge in maintenance<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The industrial environment provides perfect conditions for the creation of both explicit and tacit knowledge:\u00a0<\/span><\/p>\n<ul>\n<li><b>Explicit knowledge:<\/b><span style=\"font-weight: 400;\"> Refers to information that is easily processed, stored, organized, and interpreted. Think SOPs, checklists, asset records, technical books, <\/span><a href=\"https:\/\/limblecmms.com\/blog\/operation-and-maintenance-manual\/\"><span style=\"font-weight: 400;\">O&amp;M manuals<\/span><\/a><span style=\"font-weight: 400;\">, etc.<\/span><\/li>\n<li><b>Tacit knowledge:<\/b><span style=\"font-weight: 400;\"> Refers to information, skills, and practices technicians and mechanics slowly acquire as they spend more time working on different machines and systems.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In other words, explicit knowledge provides the foundation, while tacit knowledge enhances it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8562 aligncenter\" style=\"border: black; border-width: 2px; border-style: solid;\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/Explicit-vs-tacit-maintenance-knowledge.jpg\" alt=\"Explicit vs tacit maintenance knowledge\" width=\"894\" height=\"836\" \/><span id=\"centralized-knowledge\"><br \/>\n<span style=\"font-weight: 400;\">For the success of any intra-organizational knowledge transfer initiative, you have to find ways to transfer both explicit and tacit knowledge.\u00a0<\/span><\/span><\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Building a centralized maintenance knowledge repository<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">These days, thanks to cloud technology, you can create and store all such data in one easy-to-access place. <\/span><b>In a maintenance setting, a <\/b><a href=\"https:\/\/limblecmms.com\/cmms\/\"><b>modern CMMS solution<\/b><\/a><b> has everything you need to serve as your maintenance knowledge library<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span id=\"important-procedures\"><\/span><span style=\"font-weight: 400;\">While they are not built for the industrial environment, if you do not have access to a CMMS, you can look at popular <\/span><a href=\"https:\/\/startinfinity.com\/blog\/knowledge-management-software\"><span style=\"font-weight: 400;\">knowledge management apps<\/span><\/a><span style=\"font-weight: 400;\">. As a final alternative, you can also look into <\/span><a href=\"https:\/\/workspace.google.com\/\"><span style=\"font-weight: 400;\">Google Workspace<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some suggestions on the types of documents and knowledge worth capturing.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Create and store important procedures and other maintenance documentation SOPs, checklists, and safety procedures<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">There are a lot of different types of documents worth creating, storing, and making available to all workforce. The main ones include:<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/limblecmms.com\/blog\/standard-operating-procedure-sop\/\"><span style=\"font-weight: 400;\">Standard Operating Procedures (SOPs)<\/span><\/a><\/li>\n<li><a href=\"https:\/\/limblecmms.com\/blog\/preventive-maintenance-checklist\/\"><span style=\"font-weight: 400;\">Preventive maintenance checklists<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\">Troubleshooting checklists<\/span><\/li>\n<li><a href=\"https:\/\/limblecmms.com\/blog\/lockout-tagout-procedure-and-loto-program\/\"><span style=\"font-weight: 400;\">LOTO procedures<\/span><\/a><span style=\"font-weight: 400;\"> and other safety guidelines<\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1575 aligncenter\" style=\"border: black; border-width: 2px; border-style: solid;\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/2020\/03\/Limble-preventive-maintenance-checklist.jpg\" alt=\"Preventive maintenance checklist in Limble CMMS\" width=\"781\" height=\"686\" srcset=\"https:\/\/limblecmms.com\/wp-content\/uploads\/2020\/03\/Limble-preventive-maintenance-checklist.jpg 781w, https:\/\/limblecmms.com\/wp-content\/uploads\/2020\/03\/Limble-preventive-maintenance-checklist-300x264.jpg 300w, https:\/\/limblecmms.com\/wp-content\/uploads\/2020\/03\/Limble-preventive-maintenance-checklist-768x675.jpg 768w, https:\/\/limblecmms.com\/wp-content\/uploads\/2020\/03\/Limble-preventive-maintenance-checklist-271x238.jpg 271w, https:\/\/limblecmms.com\/wp-content\/uploads\/2020\/03\/Limble-preventive-maintenance-checklist-332x292.jpg 332w, https:\/\/limblecmms.com\/wp-content\/uploads\/2020\/03\/Limble-preventive-maintenance-checklist-68x60.jpg 68w, https:\/\/limblecmms.com\/wp-content\/uploads\/2020\/03\/Limble-preventive-maintenance-checklist-461x405.jpg 461w, https:\/\/limblecmms.com\/wp-content\/uploads\/2020\/03\/Limble-preventive-maintenance-checklist-100x88.jpg 100w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><span id=\"gather&amp;publish\"><\/span><i><span style=\"font-weight: 400;\">An example of a PM checklist built using Limble\u2019s PM builder<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">All of those documents can be stored inside a CMMS and accessed in the field via quick search.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Gather and publish general info<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Here is a list of general maintenance documentation you should make available to the whole department, as well as some other information your team might find useful:<\/span><br \/>\n<span id=\"asset-info\"><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your <\/span><a href=\"https:\/\/limblecmms.com\/blog\/maintenance-policy\/\"><span style=\"font-weight: 400;\">maintenance policy<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact information for each team member (email, business phone number\u2026)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.shrm.org\/resourcesandtools\/hr-topics\/risk-management\/pages\/osha-document-retention-requirements.aspx\"><span style=\"font-weight: 400;\">OSHA documentation<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">General policies and procedures\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Find and store all relevant asset-related information<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Having a repository of all relevant asset information is great. Having that info tied to its respective asset is even better.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is why Limble CMMS categorizes asset data in the form of centralized asset cards. Each asset is represented by its own asset card that features the following information:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Make and model of the asset<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Serial number<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Installation date<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Equipment manuals<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Troubleshooting checklists\/LOTO procedures\/PM checklists<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The history of PMs performed on that asset<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The history of WOs performed on that asset<\/span><\/li>\n<li><a href=\"https:\/\/limblecmms.com\/blog\/equipment-maintenance-log\/\"><span style=\"font-weight: 400;\">Maintenance log<\/span><\/a><span style=\"font-weight: 400;\"> for that asset<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Reports generated for that asset<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Custom variables that can contain basically any info you deem necessary<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-649 aligncenter\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/2017\/09\/Centralized-asset-management.png\" alt=\"Centralized asset management\" width=\"793\" height=\"494\" srcset=\"https:\/\/limblecmms.com\/wp-content\/uploads\/2017\/09\/Centralized-asset-management.png 793w, https:\/\/limblecmms.com\/wp-content\/uploads\/2017\/09\/Centralized-asset-management-300x187.png 300w, https:\/\/limblecmms.com\/wp-content\/uploads\/2017\/09\/Centralized-asset-management-768x478.png 768w, https:\/\/limblecmms.com\/wp-content\/uploads\/2017\/09\/Centralized-asset-management-382x238.png 382w, https:\/\/limblecmms.com\/wp-content\/uploads\/2017\/09\/Centralized-asset-management-469x292.png 469w, https:\/\/limblecmms.com\/wp-content\/uploads\/2017\/09\/Centralized-asset-management-93x58.png 93w, https:\/\/limblecmms.com\/wp-content\/uploads\/2017\/09\/Centralized-asset-management-540x336.png 540w, https:\/\/limblecmms.com\/wp-content\/uploads\/2017\/09\/Centralized-asset-management-100x62.png 100w\" sizes=\"auto, (max-width: 793px) 100vw, 793px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Example of asset cards inside Limble CMMS<\/span><\/i><\/p>\n<h3><span style=\"font-weight: 400;\">Capture data using videos and photos<\/span><\/h3>\n<p><span id=\"other-ways\"><\/span><span style=\"font-weight: 400;\">Many maintenance-related skills can be easily demonstrated using instructional videos. These days, you can easily create short instructional videos with minimal expense, using just a decent phone camera. Involve your senior technicians as instructors. You can also use high-definition photos in how-to guides to create more effective training manuals.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Other ways to transfer maintenance knowledge<\/span><\/h2>\n<p><span id=\"mentorship\"><\/span><span style=\"font-weight: 400;\">Apart from creating a knowledge base, you can also rely on the following methods for on-the-job knowledge transfer. In general, these are the best ways to transfer tacit maintenance knowledge.\u00a0\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Mentorship programs<\/span><\/h3>\n<p><span id=\"training\"><\/span><span style=\"font-weight: 400;\">At any given time, an organization is bound to have some veterans working on its payroll. The simplest form of knowledge transfer involves using these individuals as tutors or mentors to help new hires get up to speed.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Training sessions<\/span><\/h3>\n<p><span id=\"entry-program\"><\/span><span style=\"font-weight: 400;\">Informal <\/span><a href=\"https:\/\/limblecmms.com\/blog\/toolbox-talk-guide\/\"><span style=\"font-weight: 400;\">toolbox talks<\/span><\/a><span style=\"font-weight: 400;\">, as well as more formal training sessions, can also be used. If necessary, you can also explore the idea of bringing in outside experts or retired technicians in a training capacity. This is a great way to bridge the skill gap when there is a sudden generational shift in your workforce.\u00a0\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Maintenance tech entry programs<\/span><\/h3>\n<p><span id=\"obstacles\"><\/span><span style=\"font-weight: 400;\">In a tight job market, you will often face significant challenges in finding skilled workers. Entry programs and in-house certification programs can serve a dual purpose \u2013 attract new talent with technical aptitude and also ensure that organizational knowledge is retained and put to good use.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Obstacles to effective knowledge transfer<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Maintenance knowledge management should be a continuous process. Unfortunately, many organizations do it haphazardly or do not bother with it at all, often because of the challenges listed below:<\/span><\/p>\n<ul>\n<li><b>Absence of company culture: <\/b><span style=\"font-weight: 400;\">If the maintenance directors and other organizational leaders are not committed to the project of knowledge management, the initiative is unlikely to succeed.\u00a0<\/span><\/li>\n<li><b>Shortage of time: <\/b><span style=\"font-weight: 400;\">In the highly demanding and challenging market, firms may not have time for anything other than meeting production quotas and other deadlines. Poorly organized maintenance departments can\u2019t take a breather due to an insane amount of <\/span><a href=\"https:\/\/limblecmms.com\/blog\/equipment-failure\/\"><span style=\"font-weight: 400;\">equipment failures resulting from<\/span><\/a><span style=\"font-weight: 400;\"> a reactive approach to maintenance. That needs to be solved first.<\/span><\/li>\n<li><b>Limited incentives<\/b> <b>(for both technicians and management): <\/b><span style=\"font-weight: 400;\">Technicians may resent the extra burden of training rookies, while management is reluctant to commit precious resources to the project.\u00a0<\/span><\/li>\n<li><b>Lack of adequate infrastructure\/know-how, especially in IT:<\/b><span style=\"font-weight: 400;\"> This is often a factor in smaller and medium-sized enterprises where they don&#8217;t have expertise at the management level to helm this type of project.\u00a0<\/span><\/li>\n<\/ul>\n<p><span id=\"use-cmms\"><\/span><span style=\"font-weight: 400;\">None of these obstacles are insurmountable, especially now that you know what you should be watching out for.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Use CMMS to facilitate effective knowledge transfer<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A modern CMMS is built to give you a 360-degree view of the entire maintenance process \u2013 from when a Work Request is submitted to when the respective Work Order is marked as complete; from when an asset is installed to when it is disposed of.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the main benefits of using a mobile CMMS is its ability to capture that entire process and automate data collection. Furthermore, it gives you the ability to create and attach SOPs, checklists, and safety guidelines to each respective asset, making it easily accessible from any mobile device. When used correctly, CMMS will quickly become an invaluable repository of maintenance knowledge.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to learn more about how Limble can simplify maintenance knowledge management <\/span><a href=\"https:\/\/limblecmms.com\/contact-us\/\"><b>contact us using this form<\/b><\/a><span style=\"font-weight: 400;\">. If you\u2019re more interested in other features and the general workflow, <\/span><a href=\"https:\/\/limblecmms.com\/demo-request\/\"><b>schedule a personalized demo<\/b><\/a><span style=\"font-weight: 400;\">!\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Retirement is inevitable. This is why HR departments exist \u2013 [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":8560,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[739],"tags":[],"class_list":["post-8558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-maintenance-operations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to capture, document, and transfer maintenance knowledge<\/title>\n<meta name=\"description\" content=\"Everything maintenance managers need to know to establish effective maintenance knowledge management inside their departments.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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