{"id":4531,"date":"2021-06-29T07:43:59","date_gmt":"2021-06-29T13:43:59","guid":{"rendered":"https:\/\/limblecmms.com\/?p=4531"},"modified":"2025-05-30T13:06:36","modified_gmt":"2025-05-30T19:06:36","slug":"work-request","status":"publish","type":"post","link":"https:\/\/limblecmms.com\/blog\/work-request\/","title":{"rendered":"The Ins And Outs Of A Maintenance Work Request"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text]<span style=\"font-weight: 400;\">Prolonged asset downtimes can result in all kinds of safety and productivity issues that can seriously hinder operational productivity and give a major blow to your bottom line. Aside from preventing problems through proactive maintenance, having a standardized work request system in place is the only way to efficiently deal with faulty assets.\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Setting up such a system is actually fairly straightforward when you know what the role of a work request in the overarching maintenance process is. Below, we give you all of the necessary details and tools you need to establish a proper ticketing system and workflow.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-bottom&#8221; kd_top_separator_style=&#8221;skew-left&#8221; kd_top_separator_height=&#8221;separator-height-small&#8221; kd_bottom_separator_style=&#8221;skew-left&#8221; kd_bottom_separator_height=&#8221;separator-height-small&#8221; kd_top_separator=&#8221;true&#8221; kd_bottom_separator=&#8221;true&#8221; css=&#8221;.vc_custom_1682969636891{margin-bottom: 40px !important;padding-top: 120px !important;padding-right: 40px !important;padding-bottom: 50px !important;padding-left: 40px !important;background: #dde4e8 url(https:\/\/limblecmms.com\/wp-content\/uploads\/cta-laired-hex-4.webp?id=9077) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 0px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1682969636891{padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1682969636891{padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1682969636892{padding-bottom: 80px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn   vc_custom_1685657617602\" data-animation-delay=200><h2 class=\"separator_off\" style=\"font-size: 42px;font-weight: 500;margin-bottom:30px;\">Work Order Ticketing System Templates<\/h2><h6 class=\"subtitle\" style=\"color: #152232;\">These useful templates will help you get a handle on work order ticketing and management.<\/h6><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;top&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1631866454223{padding-right: 50px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243; css_tablet_landscape=&#8221;.vc_custom_1631866454223{padding-right: 0px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1631866454223{padding-right: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1631866454224{padding-right: 15px !important;}&#8221;][vc_raw_html]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[\/vc_raw_html][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image source=&#8221;external_link&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221; custom_src=&#8221;https:\/\/3975608.fs1.hubspotusercontent-na1.net\/hubfs\/3975608\/Content%20Downloads\/Work%20Order%20Ticketing%20System%20mockup.png&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text]<\/p>\n<h2><span style=\"font-weight: 400;\">What is the purpose of a work request?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A work request is a document that is used to alert <\/span><a href=\"https:\/\/limblecmms.com\/blog\/how-to-organize-a-maintenance-department\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">the maintenance team<\/span><\/a><span style=\"font-weight: 400;\"> about issues that require their attention. It highlights a problem or defect that inhibits the operation of a particular asset or property.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is a document commonly used across many different industries, so it has plenty of synonyms like a <\/span><a href=\"https:\/\/limblecmms.com\/blog\/free-maintenance-ticketing-system\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">maintenance ticket<\/span><\/a><span style=\"font-weight: 400;\">, maintenance service request, maintenance job order, repair order, problem report, etc.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A work request can be submitted manually (paper-based) or digitally (through a work request solution) by:<\/span><span id=\"its-role-in-the-maintenance-process\"><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>A customer:<\/b><span style=\"font-weight: 400;\"> tenant renting an apartment; employees from different departments; equipment operators within production floors.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Partner facilities:<\/b><span style=\"font-weight: 400;\"> organizations such as schools, industries, or offices that outsource maintenance work and send work requests to their maintenance vendors.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Maintenance workers and machine operators<\/b><span style=\"font-weight: 400;\"> who identify anomalies during routine inspections and normal operations.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Its role in the maintenance process<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A work request forms a basis for the maintenance department to plan, prioritize and assign <\/span><a href=\"https:\/\/limblecmms.com\/blog\/emergency-maintenance\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">emergency maintenance work<\/span><\/a><span style=\"font-weight: 400;\"> to technicians.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Having an efficient ticketing system and process in place is crucial for quickly scheduling and addressing priority work, streamlining the maintenance requests workflow. It is the only way to reduce the response time of your maintenance team, lowering the <\/span><a href=\"https:\/\/limblecmms.com\/metrics\/mean-time-between-failure\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">mean time to repair<\/span><\/a><span style=\"font-weight: 400;\"> and promptly resolving issues that can otherwise result in an excessive amount of <\/span><a href=\"https:\/\/limblecmms.com\/metrics\/idle-time\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">idle time<\/span><\/a><span style=\"font-weight: 400;\"> and lost productivity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">People outside of the maintenance industry often confuse work tickets with work orders. That is an important distinction so let\u2019s set things straight. A work request represents a formal appeal for an asset to be maintained. <\/span><b>After a work request is reviewed and approved, it becomes <\/b><a href=\"https:\/\/limblecmms.com\/blog\/work-order\/\" target=\"_blank\" rel=\"noopener\"><b>a work order<\/b><\/a><b>.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Work requests are reviewed by maintenance\/facility managers, <\/span><a href=\"https:\/\/limblecmms.com\/blog\/maintenance-supervisor\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">maintenance supervisors<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/limblecmms.com\/blog\/maintenance-planner\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">maintenance planners<\/span><\/a><span style=\"font-weight: 400;\">, or <\/span><a href=\"https:\/\/limblecmms.com\/blog\/maintenance-coordinator-job-description\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">maintenance coordinators<\/span><\/a><span style=\"font-weight: 400;\"> &#8211; in other words, any person tasked with coordinating work and technicians. The approval\/rejection of the maintenance ticket is based on:<\/span><span id=\"the-elements-you-should-find-on-a-work-request-form\"><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the availability of maintenance funds<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the current availability of internal resources (repair tools, spare parts, and labor)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">priority of the reported problem (based on safety risks and potential losses if left unaddressed)\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Generally speaking, issues that carry high safety risks or severely affect production and organizational goals are the ones that will be approved and scheduled first.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The elements you should find on a work request form<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A work request should describe maintenance issues in simple terms, to provide sufficient insights into the nature of the reported problem. In some situations, it can also provide suggestions on the desired <\/span><a href=\"https:\/\/limblecmms.com\/maintenance-definitions\/corrective-maintenance\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">corrective measures<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here is an example of a basic <\/span><a href=\"https:\/\/www.sampletemplates.com\/sample-forms\/work-request-form.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">work request template<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4536\" style=\"border: black; border-width: 3px; border-style: solid;\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/basic-work-request-template.png\" alt=\"basic work request template\" width=\"600\" height=\"730\" srcset=\"https:\/\/limblecmms.com\/wp-content\/uploads\/basic-work-request-template.png 600w, https:\/\/limblecmms.com\/wp-content\/uploads\/basic-work-request-template-247x300.png 247w, https:\/\/limblecmms.com\/wp-content\/uploads\/basic-work-request-template-196x238.png 196w, https:\/\/limblecmms.com\/wp-content\/uploads\/basic-work-request-template-240x292.png 240w, https:\/\/limblecmms.com\/wp-content\/uploads\/basic-work-request-template-49x60.png 49w, https:\/\/limblecmms.com\/wp-content\/uploads\/basic-work-request-template-333x405.png 333w, https:\/\/limblecmms.com\/wp-content\/uploads\/basic-work-request-template-82x100.png 82w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">And here is an example of a more advanced work order request form:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4535\" style=\"border: black; border-width: 3px; border-style: solid;\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/work-order-request-example.png\" alt=\"work order request example\" width=\"610\" height=\"864\" srcset=\"https:\/\/limblecmms.com\/wp-content\/uploads\/work-order-request-example.png 610w, https:\/\/limblecmms.com\/wp-content\/uploads\/work-order-request-example-212x300.png 212w, https:\/\/limblecmms.com\/wp-content\/uploads\/work-order-request-example-168x238.png 168w, https:\/\/limblecmms.com\/wp-content\/uploads\/work-order-request-example-206x292.png 206w, https:\/\/limblecmms.com\/wp-content\/uploads\/work-order-request-example-42x60.png 42w, https:\/\/limblecmms.com\/wp-content\/uploads\/work-order-request-example-286x405.png 286w, https:\/\/limblecmms.com\/wp-content\/uploads\/work-order-request-example-71x100.png 71w\" sizes=\"auto, (max-width: 610px) 100vw, 610px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">As you can infer from the templates above, a proper work request form should contain the following key elements:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1) The information about the requester<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The person handing in a maintenance request can be a tenant, a departmental head, a production employee, a technician &#8211; anyone who has the authority to submit work requests for maintenance repairs. Having the requester\u2019s contact information means that the maintenance team knows who to contact if they need additional information. This is especially important when the maintenance work is outsourced.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2) Problem description<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It is a simple description of defects, issues, or mishaps inhibiting the operation of equipment or facilities. If applicable, the requester can try to identify the issue and provide an opinion on what can be done to correct it. With digital solutions, the requester can also include a picture alongside the problem description, taken with their mobile phone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Each problem has to be described in a simple, yet complete manner, to enable the maintenance team to act promptly and spend less time on <\/span><a href=\"https:\/\/limblecmms.com\/blog\/what-is-troubleshooting\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">troubleshooting<\/span><\/a><span style=\"font-weight: 400;\">. If poor problem descriptions prove to be a problem, the maintenance team should establish guidelines on the important details to include when submitting a maintenance ticket.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3) Location of the asset\/problem<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Maintenance technicians need to know the exact location within a facility, or a specific part of large equipment that is problematic. Some organizations have the same type of asset spread across different locations &#8211; and on the same building floors. The requester needs to specify the problematic asset unambiguously.\u00a0<\/span><\/p>\n<p><span id=\"setting-up-a-smooth-work-request-system\"><\/span><span style=\"font-weight: 400;\">The good news is that technology already has the solution for that. For movable assets like fleet and construction equipment, organizations can use GPS and other <\/span><a href=\"https:\/\/limblecmms.com\/maintenance-definitions\/asset-tracking\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">asset tracking methods<\/span><\/a><span style=\"font-weight: 400;\">. For fixed assets, they can use barcodes which can be scanned with a mobile device to uniquely identify the asset.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4) Priority level and budget estimation (optional)<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Available budget and priority levels can also be included on a work request form. That being said, this is predominantly used by companies that outsource maintenance work. The exact details included will vary based on what was <\/span><a href=\"https:\/\/limblecmms.com\/blog\/maintenance-contract\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">outlined in the maintenance contract<\/span><\/a><span style=\"font-weight: 400;\">.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-bottom&#8221; kd_top_separator_style=&#8221;skew-left&#8221; kd_top_separator_height=&#8221;separator-height-small&#8221; kd_bottom_separator_style=&#8221;skew-left&#8221; kd_bottom_separator_height=&#8221;separator-height-small&#8221; kd_top_separator=&#8221;true&#8221; kd_bottom_separator=&#8221;true&#8221; css=&#8221;.vc_custom_1682969636891{margin-bottom: 40px !important;padding-top: 120px !important;padding-right: 40px !important;padding-bottom: 50px !important;padding-left: 40px !important;background: #dde4e8 url(https:\/\/limblecmms.com\/wp-content\/uploads\/cta-laired-hex-4.webp?id=9077) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 0px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1682969636891{padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1682969636891{padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1682969636892{padding-bottom: 80px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn   vc_custom_1686766377794\" data-animation-delay=200><h2 class=\"separator_off\" style=\"font-size: 42px;font-weight: 500;margin-bottom:30px;\">CMMS Buyer's Guide<\/h2><h6 class=\"subtitle\" style=\"color: #152232;\">Learn the questions to ask and the features to look for during the CMMS selection process - and find the right CMMS for you.<\/h6><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;top&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1631866454223{padding-right: 50px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243; css_tablet_landscape=&#8221;.vc_custom_1631866454223{padding-right: 0px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1631866454223{padding-right: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1631866454224{padding-right: 15px !important;}&#8221;][vc_single_image source=&#8221;external_link&#8221; custom_src=&#8221;https:\/\/3975608.fs1.hubspotusercontent-na1.net\/hubfs\/3975608\/Content%20Downloads\/CMMS%20Buyers%20Guide%20Image.png&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_raw_html]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[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text]<\/p>\n<h2><span style=\"font-weight: 400;\">Setting up a smooth work request system<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A work request is supposed to expedite repairs. However, reliance on complicated work request systems can impede maintenance activities resulting in <\/span><a href=\"https:\/\/limblecmms.com\/blog\/what-is-deferred-maintenance\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">deferred backlogs<\/span><\/a><span style=\"font-weight: 400;\">. Companies can enhance their work request systems by taking the following steps:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Set clear work prioritization guidelines<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The maintenance department can often receive multiple requests from different locations at the same time. With limited personnel and time, the department has to devise a method for ranking incoming requests and prioritizing tasks based on asset criticality.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This can be very challenging when you consider that the priority has to be correlated with existing planned work, which might (or might not) be of higher priority than the <a href=\"https:\/\/limblecmms.com\/blog\/non-routine-maintenance\/\" target=\"_blank\" rel=\"noopener\">non-routine maintenance ticket<\/a> that just came in (think e.g. power outages and air conditioning failures vs. landscaping tasks).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When devising a work prioritization strategy, planners and managers can look into <\/span><a href=\"https:\/\/www.haspod.com\/blog\/paperwork\/5x5-risk-matrix\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">the risk matrix<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/theramreview.com\/prioritizing-maintenance-work\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">create a simple work priority decision matrix<\/span><\/a><span style=\"font-weight: 400;\"> like the one in the picture below:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4534\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/work-priority-decision-matrix.png\" alt=\"work priority decision matrix\" width=\"595\" height=\"461\" srcset=\"https:\/\/limblecmms.com\/wp-content\/uploads\/work-priority-decision-matrix.png 595w, https:\/\/limblecmms.com\/wp-content\/uploads\/work-priority-decision-matrix-300x232.png 300w, https:\/\/limblecmms.com\/wp-content\/uploads\/work-priority-decision-matrix-307x238.png 307w, https:\/\/limblecmms.com\/wp-content\/uploads\/work-priority-decision-matrix-377x292.png 377w, https:\/\/limblecmms.com\/wp-content\/uploads\/work-priority-decision-matrix-77x60.png 77w, https:\/\/limblecmms.com\/wp-content\/uploads\/work-priority-decision-matrix-523x405.png 523w, https:\/\/limblecmms.com\/wp-content\/uploads\/work-priority-decision-matrix-100x77.png 100w\" sizes=\"auto, (max-width: 595px) 100vw, 595px\" \/><\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Standardize work request submissions<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Work requests are submitted through manual or digital means. Some organizations allow submissions using both channels, which increases the probability of duplication. Some requesters might even use word of mouth, text messages, or emails, which further exacerbate the problem.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a part of the standardization, an organization should provide details on:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">who can submit work requests<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">who is responsible for reviewing\/approving them\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">which information to (and not to) include in a work request form<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">how to submit a work request<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">how\/where to check the progress of the ticket<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">There might be more things to standardize, but these are the basics that everyone needs to know.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Centralize incoming work requests<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Managing work requests can be tedious if not handled in an organized manner. Organizations that use a CMMS &#8211; or another digital tool &#8211; should already have this problem solved.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Those that are still relying on paper forms need to look for other means to centralize the process. It can be by assigning a specific person\/office that will handle incoming work requests (such as a help desk), or by installing a box on the (plant) floor everybody can use to submit a ticket. However, bear in mind that an online work request will never depend on limiting factors such as the business hours of a help desk.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Centralization is important for overall accessibility, for tracking the status of valid requests, removing duplicate requests, minimizing the chance of misplaced tickets, and finally &#8211; for managing the overall maintenance workload.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Automate the work request system<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It is so much easier to manage work requests if you are using a digital solution. Work requesters can just open the app on their mobile device and report issues with the tap of a button, anytime, anywhere. If needed, they can also snap a picture and include it as a part of the problem description.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter style=\" style=\"border: black; border-width: 3px; border-style: solid;\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/mobilecmms.png\" alt=\"Mobile CMMS solution\" width=\"640\" height=\"534\" \/><span id=\"manage-work-requests-with-Limble-CMMS\"><\/span><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Using Limble CMMS to submit a work request<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Every request is assigned a unique tracking number, so it is close to impossible to miss one. What\u2019s more, digital work request systems often have algorithms that filter incoming records to block invalid requests and duplicate submissions. This can save a ton of time for any person that is charged with reviewing these tickets.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Manage work requests with Limble CMMS\u00a0\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Many CMMS solutions offer some way to manage incoming work tickets. Here at Limble, we have solved it with the features found in our <\/span><a href=\"https:\/\/limblecmms.com\/cmms\/work-order-software\/\"><span style=\"font-weight: 400;\">work order software<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Basically, you get a link that can be shared with the entire organization. Anyone who needs to submit a maintenance ticket can just click on the link and enter the required details of the online work request. Everything else is automated by the software as we outlined in the previous section.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re interested in learning more, here is a video that explains in detail how Limble helps you manage work requests:<\/span><span id=\"go-digital\"><\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"Beginners Guide to Work Requests\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/P4A2qfuqCF4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">If you also need a solution you can use to share work tickets and work orders with your maintenance service providers, Limble has you covered on that front too. You can learn more about our vendor management capabilities <\/span>here<span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">It is time to go digital<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There are so many advantages of handling work requests through a digital system that it is hard to argue otherwise. If you don\u2019t need <\/span><a href=\"https:\/\/limblecmms.com\/cmms\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">everything that CMMS offers<\/span><\/a><span style=\"font-weight: 400;\">, there are plenty of tools out there that you can use solely for managing work request tickets. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t get stuck in the old ways of doing things. Paying a few hundred dollars a month for a few accounts is nothing compared to the savings you can incur by saving time and reducing equipment downtime, especially in the industrial environment. Your future <\/span><i><span style=\"font-weight: 400;\">you <\/span><\/i><span style=\"font-weight: 400;\">is going to be immensely grateful.<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text]Prolonged asset downtimes can result in all kinds of [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[739],"tags":[],"class_list":["post-4531","post","type-post","status-publish","format-standard","hentry","category-maintenance-operations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Ins And Outs Of A Work Request<\/title>\n<meta name=\"description\" content=\"What is the purpose of a work request form? 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