{"id":29380,"date":"2025-03-10T15:50:13","date_gmt":"2025-03-10T21:50:13","guid":{"rendered":"https:\/\/limblecmms.com\/?post_type=customer-story&#038;p=29380"},"modified":"2025-04-14T12:24:52","modified_gmt":"2025-04-14T18:24:52","slug":"mid-atlantic-retina","status":"publish","type":"customer-story","link":"https:\/\/limblecmms.com\/customer-story\/mid-atlantic-retina\/","title":{"rendered":"Mid Atlantic Retina"},"content":{"rendered":"\n<div class=\"wp-block-columns content-content-with-sidebar is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column content-column is-layout-flow wp-block-column-is-layout-flow\" id=\"introduction\">\n<div id=\"introduction_id_test\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-introduction\">Introduction<\/h2>\n\n\n\n<p>Mid Atlantic Retina is a specialty ophthalmology practice providing services in 17 locations across Pennsylvania, New Jersey, and Delaware. From diagnostics, to treatment and surgery for some of the most complex conditions, the medical team has been recognized as a national leader in the advancement of research and care for retinal diseases.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"the_challenge\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\">The Challenge<\/h2>\n\n\n\n<p>When Stephen Course joined Mid Atlantic Retina as Facilities Manager, the team had no centrally managed facilities department. Coordination of maintenance activities was just one of a very broad array of responsibilities handled by each individual Clinic Manager. This led to a lack of standardization, documentation, or a centralized strategy for maintenance work and inspections. This had the potential to cause administrative headaches, interruptions in care when facilities required repair, costly breakdowns, and regulatory issues.<\/p>\n\n\n\n<p>Stephen knew he could address the practice\u2019s facilities maintenance challenges by applying his strengths: creative problem-solving, big-picture thinking, and a strong desire to make an impact on patients\u2019 lives. And because of his own dual-diagnosis of dyslexia and ADHD that made administrative tasks and executive functioning difficult, he had some specific requirements in mind for the tools and technology he\u2019d pick to help get the job done:<\/p>\n\n\n\n    <div id=\"list_icons-block_873f0c8a3cdb112885b4e82552e4ebc6\" class=\"list-icons-block \" style=\"background-color: #ffffff; color: #000000;\">\n        <div class=\"container\">\n            <ul class=\"custom-list\">\n                                    <li class=\"list-item\">\n                                                    <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/pricing-table-yes.svg\" alt=\"Icon\" class=\"icon\" style=\"width: 24px; height: 24px;\">\n                                                <span class=\"list-text\" style=\"color: #000000;\">A simple, easy to interpret interface with minimal distractions<\/span>\n                    <\/li>\n                                    <li class=\"list-item\">\n                                                    <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/pricing-table-yes.svg\" alt=\"Icon\" class=\"icon\" style=\"width: 24px; height: 24px;\">\n                                                <span class=\"list-text\" style=\"color: #000000;\">The ability to customize the system in a way that worked for him<\/span>\n                    <\/li>\n                                    <li class=\"list-item\">\n                                                    <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/pricing-table-yes.svg\" alt=\"Icon\" class=\"icon\" style=\"width: 24px; height: 24px;\">\n                                                <span class=\"list-text\" style=\"color: #000000;\">Quick and easy access to crucial details<\/span>\n                    <\/li>\n                                    <li class=\"list-item\">\n                                                    <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/pricing-table-yes.svg\" alt=\"Icon\" class=\"icon\" style=\"width: 24px; height: 24px;\">\n                                                <span class=\"list-text\" style=\"color: #000000;\">Functionality that automated and simplified administrative tasks<\/span>\n                    <\/li>\n                            <\/ul>\n        <\/div>\n    <\/div>\n\n    <style type=\"text\/css\">\n        #list_icons-block_873f0c8a3cdb112885b4e82552e4ebc6 {\n            padding: 20px;\n            border-radius: 10px;\n            text-align: left;\n        }\n        .custom-list {\n            list-style: none;\n            padding: 0;\n        }\n        .list-item {\n            display: flex;\n            align-items: center;\n            margin-bottom: 10px;\n        }\n        .icon {\n            margin-right: 10px;\n        }\n        .list-text {\n            font-size: 16px;\n        }\n    <\/style>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"h-the-impact-of-neurodivergence-and-neurodiversity-in-the-workplace-0\"><strong>The Impact<\/strong> of Neurodivergence and Neurodiversity in the Workplace<\/h3>\n\n\n\n    <blockquote id=\"result_icons-block_69fa2a383ea1b9109109deecfc531d32\" class=\"result_icons \">\n        <div class=\"result-container\">\n            <div class=\"row\">\n                                    <div class=\"col-md-4 text-center\">\n                        <div class=\"result_icons_stat_box\">\n                        <div class=\"icon_bx_rs\">\n                                                            <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/Person_Light.svg\" alt=\"Icon\" class=\"icon\">\n                                                    <\/div>\n                                                            <h3 style=\"color: #000000;\">\n                                    20%                                <\/h3>\n                                                                                        <p style=\"color: #000000;\">\n                                    Of the general population is neurodivergent                                <\/p>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-md-4 text-center\">\n                        <div class=\"result_icons_stat_box\">\n                        <div class=\"icon_bx_rs\">\n                                                            <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/Data-Flow_Light.svg\" alt=\"Icon\" class=\"icon\">\n                                                    <\/div>\n                                                            <h3 style=\"color: #000000;\">\n                                    30%                                <\/h3>\n                                                                                        <p style=\"color: #000000;\">\n                                    Higher productivity by neurodiverse teams                                <\/p>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-md-4 text-center\">\n                        <div class=\"result_icons_stat_box\">\n                        <div class=\"icon_bx_rs\">\n                                                            <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/MoneySavings_Light.svg\" alt=\"Icon\" class=\"icon\">\n                                                    <\/div>\n                                                            <h3 style=\"color: #000000;\">\n                                    28%                                <\/h3>\n                                                                                        <p style=\"color: #000000;\">\n                                    Higher profits at organizations with ability-diverse teams                                <\/p>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-md-4 text-center\">\n                        <div class=\"result_icons_stat_box\">\n                        <div class=\"icon_bx_rs\">\n                                                            <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/Enterprise_Light.svg\" alt=\"Icon\" class=\"icon\">\n                                                    <\/div>\n                                                            <h3 style=\"color: #000000;\">\n                                    30%                                <\/h3>\n                                                                                        <p style=\"color: #000000;\">\n                                    Unemployment rate for neurodivergent individuals                                <\/p>\n                                                    <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/blockquote>\n\n\n\n<p class=\"has-text-align-left\"><a href=\"https:\/\/imagine.jhu.edu\/blog\/2022\/10\/05\/neurodivergence-at-a-glance\/\">Read more<\/a> on these statistics and get <a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinesscouncil\/2023\/03\/07\/why-its-important-to-embrace-neurodiversity-in-the-workplace-and-how-to-do-it-effectively\/\">additional information<\/a> about the impact of neurodiversity in the workplace. Then, learn <a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/topics\/talent\/neurodiversity-in-the-workplace.html\">how to embrace neurodiversity<\/a> at your organization.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"the_solution\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\">The Solution<\/h2>\n\n\n\n<p>In the two weeks before his first day on the job, Stephen spent as much time as he could researching CMMS solutions. In previous roles, he had used in-house tools such as online forms that triggered email communications. Through his own subsequent professional training, he learned that there were better options out there.<\/p>\n\n\n\n<p>\u201cI tried every free trial I could get my hands on. I spoke to every rep from every single one of those companies and some of them were just overwhelming to look at, too big with too many modules, or the interface was just terrible,\u201d says Stephen of his time researching CMMS platforms.<\/p>\n\n\n\n<p>Stephen liked Limble for its flexibility. He could build the system as he went about his day, adding assets and pictures whenever he was onsite at Mid Atlantic Retina\u2019s different locations. He found that he could customize Limble to work in a way that was very complimentary to his own strengths.<\/p>\n\n\n<!-- <blockquote id=\"testimonial-block_d578c93d78bcd897c75d61e807616632\" class=\"testimonial \">\n    <p>Everything I can\u2019t do, I can use Limble to do for me which means that the things I\u2019m good at \u2013 3D big picture thinking, thinking outside the box \u2013 I now have energy for because I\u2019m not struggling with administrative tasks.<\/p>\n    <cite>\n        <span>Stephen Course<\/span>\n        <span>Facilities Manager<\/span>\n    <\/cite>\n<\/blockquote>\n<style type=\"text\/css\">\n    #testimonial-block_d578c93d78bcd897c75d61e807616632 {\n        background: #E7F0FA;\n        color: #000000;\n    }\n<\/style> -->\n\n<div id=\"testimonial-block_d578c93d78bcd897c75d61e807616632\" class=\"key-tcards single-tcard-elem  testimonial kd-cardchild-block_d578c93d78bcd897c75d61e807616632\" style=\"background-color: #E7F0FA;\" >\n    <div class=\"tcards-image\"><\/div>\n    <div class=\"tcards_wrapper\">\n        <div class=\"tcards_message\"><h6 style=\"color: #000000;\">\u201cEverything I can\u2019t do, I can use Limble to do for me which means that the things I\u2019m good at \u2013 3D big picture thinking, thinking outside the box \u2013 I now have energy for because I\u2019m not struggling with administrative tasks.\u201d<\/h6><\/div>\n        <div class=\"tcards_header\">\n            <span class=\"tcards-name\" style=\"color: #000000;\">Stephen Course<span class=\"tcards-job\" style=\"color: #000000;\">Facilities Manager<\/span><\/span>\n        <\/div>\n    <\/div>\n<div>\n<\/div><\/div>\n\n\n\n\n\n<p>As the sole Facilities Manager at Mid Atlantic Retina, Stephen also values the support provided by Limble\u2019s customer service team. \u201cIt is nice to have this whole team of other people on my side.\u201d<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"the_result\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-the-result\">The Result<\/h2>\n\n\n\n<p>For Stephen Course, the positive impact of building the facilities maintenance program at Mid Atlantic Retina has been both personal and professional. The company\u2019s reports show that they\u2019ve cut work order completion time in half and that equipment breakdowns are few and far between. Third-party vendors hired to perform maintenance work are more prepared and on-site teams are experiencing fewer maintenance-related disruptions thanks to improved communication and planning.<\/p>\n\n\n\n<p>Stephen, himself, thinks about how far he has come since his school days as a student living with undiagnosed ADHD and dyslexia. The skills he has developed to manage his diagnoses since then \u2013 making mindmaps and workflows, using timers and breaking down projects into steps \u2013 fit perfectly with Limble\u2019s structure. \u201cLimble is a reasonable work accommodation for me and my needs. It is a big deal to be able to get people with special talents and different ways of thinking, and give them the support they need,\u201d says Stephen.<\/p>\n\n\n<!-- <blockquote id=\"testimonial-block_74a27dec0a7b51e4905e21527e83adb7\" class=\"testimonial \">\n    <p>Limble covers me where I struggle and leaves me with more energy and time to do the things I\u2019m best at. I get to come to work every day and know that I\u2019m good at something and I\u2019m appreciated, useful, happy.<\/p>\n    <cite>\n        <span>Stephen Course<\/span>\n        <span>Facilities Manager<\/span>\n    <\/cite>\n<\/blockquote>\n<style type=\"text\/css\">\n    #testimonial-block_74a27dec0a7b51e4905e21527e83adb7 {\n        background: #E7F0FA;\n        color: #000000;\n    }\n<\/style> -->\n\n<div id=\"testimonial-block_74a27dec0a7b51e4905e21527e83adb7\" class=\"key-tcards single-tcard-elem  testimonial kd-cardchild-block_74a27dec0a7b51e4905e21527e83adb7\" style=\"background-color: #E7F0FA;\" >\n    <div class=\"tcards-image\"><\/div>\n    <div class=\"tcards_wrapper\">\n        <div class=\"tcards_message\"><h6 style=\"color: #000000;\">\u201cLimble covers me where I struggle and leaves me with more energy and time to do the things I\u2019m best at. I get to come to work every day and know that I\u2019m good at something and I\u2019m appreciated, useful, happy.\u201d<\/h6><\/div>\n        <div class=\"tcards_header\">\n            <span class=\"tcards-name\" style=\"color: #000000;\">Stephen Course<span class=\"tcards-job\" style=\"color: #000000;\">Facilities Manager<\/span><\/span>\n        <\/div>\n    <\/div>\n<div>\n<\/div><\/div>\n\n\n\n\n\n<p>Limble helps the maintenance team at Mid Atlantic Retina succeed. They can keep things running smoothly to better support their patients. \u201cAnd,\u201d as Stephen says, \u201cwhat\u2019s bigger than that?\u201d<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"featured_media":23290,"template":"","industry":[711,715],"use-case":[],"class_list":["post-29380","customer-story","type-customer-story","status-publish","has-post-thumbnail","hentry","industry-facility-maintenance","industry-healthcare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Watch How Mid Atlantic Retina Improved their Maintenance Operations<\/title>\n<meta name=\"description\" content=\"Limble helps this specialty practice cut work order time in half while enabling the strengths and talents of its neurodiverse staff.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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