{"id":29370,"date":"2025-04-04T09:42:04","date_gmt":"2025-04-04T15:42:04","guid":{"rendered":"https:\/\/limblecmms.com\/?post_type=customer-story&p=29370"},"modified":"2025-07-07T11:27:20","modified_gmt":"2025-07-07T17:27:20","slug":"island-abbey-nutritionals","status":"publish","type":"customer-story","link":"https:\/\/limblecmms.com\/customer-story\/island-abbey-nutritionals\/","title":{"rendered":"Island Abbey Nutritionals Achieves 98% Uptime"},"content":{"rendered":"\n
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Introduction<\/h2>\n\n\n\n

From its facilities in Prince Edward Island, Island Abbey Nutritionals oversees the production and packaging of innovative, all-natural supplements. Working round the clock, Island Abbey\u2019s production lines use honey sourced from all around the world to churn out more than 55 million bottles of gummies and lozenges every year.<\/p>\n\n\n\n

To maximize uptime, take the stress out of complying with regulations like 21 CFR, and meet its own strict quality standards, the organization required a platform capable of eliminating uncertainty from asset and inventory management. With Limble, the organization remains committed to continuous improvement and aims to become the largest manufacturer of specialty food products in Canada.<\/p>\n<\/div><\/div>\n\n\n\n

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The Challenge<\/h2>\n\n\n\n

Demand for Island Abbey Nutritionals\u2019 products surged as health-conscious consumers looked to up their vitamin intake and boost their immune systems during the COVID-19 pandemic. Rising demand required Island Abbey to dramatically scale up its operations by increasing its headcount and production capacity. In 2021, their 30,000 square-foot production center grew to more than 80,000 square feet while their maintenance team tripled in size and production capacity increased tenfold to over 55 million bottles a year.<\/p>\n\n\n\n

As the business grew and production increased, so did the cost of downtime. A legacy CMMS had taken them a long way over the years, but with the increased scale of their business, Island Abbey needed a 21 CFR-compliant CMMS with an easy-to-use mobile application that the entire maintenance team would readily adopt.<\/p>\n\n\n\n\n

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\u201cA single hour of downtime costs us up to $30,000-$40,000. Before switching to Limble, we were seeing downtime all over the place. Now, we’re at 98% uptime.\u201d<\/h6><\/div>\n
\n Josh GalerEngineer and Maintenance Manager<\/span><\/span>\n <\/div>\n <\/div>\n
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One especially costly incident confirmed for Galer that it was time for a change. When essential packaging equipment broke down, the maintenance department required a specific spare part to repair the asset. Though their system reported that the part was available, it was nowhere to be found and Island Abbey was left waiting for more than a week. That one data inconsistency led to millions of dollars in lost revenue.<\/p>\n<\/div><\/div>\n\n\n\n

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The Solution<\/h2>\n\n\n\n

As Galer began surveying the CMMS landscape, he identified a few must-have features and capabilities.<\/p>\n\n\n\n

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  • \n \"Icon\"\n Mobile Application: Island Abbey needed a system that would help it enter a new era and become a truly modern maintenance department. The convenience of a mobile, app-based platform promised to keep Island Abbey\u2019s technicians and managers connected across its facility and enable a new standard of excellence.<\/span>\n <\/li>\n
  • \n \"Icon\"\n Audit Logs & Maintenance History: As an organization in a highly regulated sector, Island Abbey is beholden to numerous standards and required to undergo yearly audits. While many CMMS platforms store activity logs, they needed historical data to be easily accessible and required a solution that complied with 21 CFR Part 11 and Part 820.<\/span>\n <\/li>\n
  • \n \"Icon\"\n Asset & Procedure Documentation: When new employees join Island Abbey, they often encounter various types of equipment they\u2019ve never seen before. Historically, introducing technicians to complicated machinery had involved an extended training period and plenty of delays to address questions and concerns. Galer wanted a platform that would simplify knowledge sharing to help new hires get up to speed faster.<\/span>\n <\/li>\n
  • \n \"Icon\"\n Real-Time Spare Parts Inventory Tracking: With the high cost of downtime, Island Abbey had to know for certain that its new CMMS would provide accurate information on its inventory and streamline the process of tracking critical spares. Another week-long breakdown was not an option for the expanding organization. <\/span>\n <\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n