{"id":29257,"date":"2025-04-02T12:13:28","date_gmt":"2025-04-02T18:13:28","guid":{"rendered":"https:\/\/limblecmms.com\/?post_type=customer-story&p=29257"},"modified":"2025-07-07T16:44:30","modified_gmt":"2025-07-07T22:44:30","slug":"family-health-la-clinica","status":"publish","type":"customer-story","link":"https:\/\/limblecmms.com\/customer-story\/family-health-la-clinica\/","title":{"rendered":"Family Health La Clinica"},"content":{"rendered":"\n
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Introduction<\/h2>\n\n\n\n

Family Health La Clinica is a Community Health Center operating six locations and a fleet of mobile clinics across central Wisconsin. They started in the 1960s to serve the area\u2019s growing population of migrant farmworkers. Local healthcare professionals and church leaders collaborated to begin providing healthcare services in local church halls. Before long, they purchased their first mobile health unit, were designated a Community Health Center, and opened their first physical, year-round location.<\/p>\n\n\n\n

The farms where these migrants worked provided food, housing, and wages, but La Clinica stepped in to provide healthcare services that the community lacked access to. Over the years, the organization continued to evolve. It now offers behavioral healthcare, substance abuse treatment, and dental care, and provides outreach to local schools and Amish communities.<\/p>\n<\/div><\/div>\n\n\n\n

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The Challenge<\/h2>\n\n\n\n

Over the past decade, the organization has grown into a community institution. As a result, the facilities and equipment that have enabled their unique approach to care delivery began requiring a more structured and organized approach to maintenance.<\/p>\n\n\n\n\n

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\u201cWe had that old tap on the shoulder, sticky note, random email or phone call saying \u2018hey we need this or that\u2019 method.\u201d<\/h6><\/div>\n
\n Michael BicanicFacility Manager<\/span><\/span>\n <\/div>\n <\/div>\n
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This method was particularly difficult given the geographic area the maintenance team needed to cover, with one location being a two hour drive from their headquarters. Frequently, the team would arrive at a location to fix one thing and find several others that needed attention. The lack of a standardized method for communicating work requests made planning and preparing for maintenance work nearly impossible. This reactive approach resulted in interruptions to work and extra trips to local hardware stores for parts \u2014 costing time and money they had no way of tracking.<\/p>\n\n\n\n\n

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\u201cWe would arrive there without the appropriate tools and without the appropriate parts. It would take what was already a full day of work and turn it into a multi-day project.\u201d<\/h6><\/div>\n
\n Michael BicanicFacility Manager<\/span><\/span>\n <\/div>\n <\/div>\n
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In addition to operational frustrations and inefficiencies, there was no way to access data that could help them improve. With no record of what was fixed, how it was done, or the cost of repair, knowing where to start felt nearly impossible.<\/p>\n<\/div><\/div>\n\n\n\n

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The Solution<\/h2>\n\n\n\n

Michael Bicanic, Facility Manager for Family Health La Clinica, had used technology to manage maintenance work in previous roles but those systems were primitive and built internally. He knew better solutions were out there.<\/p>\n\n\n\n

One of his first responsibilities was to bring in technology that was user-friendly for anyone in the organization to use. He began looking for a modern CMMS and identified four leading contenders. He did thorough research on each, carefully evaluating the key features he needed:<\/p>\n\n\n\n

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  • \n \"Icon\"\n Easy-to-use work request portal that didn\u2019t require a login or account<\/span>\n <\/li>\n
  • \n \"Icon\"\n Intuitive user interface<\/span>\n <\/li>\n
  • \n \"Icon\"\n Customizable fields and workflows<\/span>\n <\/li>\n
  • \n \"Icon\"\n Real-time reporting and the ability to share data on KPIs<\/span>\n <\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n