{"id":29238,"date":"2025-04-02T12:13:30","date_gmt":"2025-04-02T18:13:30","guid":{"rendered":"https:\/\/limblecmms.com\/?post_type=customer-story&#038;p=29238"},"modified":"2025-07-07T11:22:29","modified_gmt":"2025-07-07T17:22:29","slug":"red-hawk-casino","status":"publish","type":"customer-story","link":"https:\/\/limblecmms.com\/customer-story\/red-hawk-casino\/","title":{"rendered":"Red Hawk Casino"},"content":{"rendered":"\n<div class=\"wp-block-columns content-content-with-sidebar is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column content-column is-layout-flow wp-block-column-is-layout-flow\" id=\"introduction\">\n<div id=\"introduction_id_test\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-introduction\">Introduction<\/h2>\n\n\n\n<p>Red Hawk Casino welcomes thousands of visitors every year and is a pillar of the local economy. The facility, situated on a 10-acre property just outside Sacramento, California, was designed to represent the Shingle Springs Band of Miwok Indians\u2019 tradition of harmony and stewardship of the land. The maintenance department of just under 40 team members is charged with maintaining and growing the facility according to that tradition.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"the_challenge\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\">The Challenge<\/h2>\n\n\n\n<p>After ten years with a CMMS that lacked key efficiency features, the Maintenance Department at Red Hawk Casino was growing frustrated with wasted time, procedural errors, and paperwork:<\/p>\n\n\n\n    <div id=\"list_icons-block_909b14f2c53c05d9662f42e8454f5e93\" class=\"list-icons-block \" style=\"background-color: #ffffff; color: #000000;\">\n        <div class=\"container\">\n            <ul class=\"custom-list\">\n                                    <li class=\"list-item\">\n                                                    <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/pricing-table-yes.svg\" alt=\"Icon\" class=\"icon\" style=\"width: 24px; height: 24px;\">\n                                                <span class=\"list-text\" style=\"color: #000000;\">Reactive maintenance sat at the high rate of 40% of all tasks<\/span>\n                    <\/li>\n                                    <li class=\"list-item\">\n                                                    <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/pricing-table-yes.svg\" alt=\"Icon\" class=\"icon\" style=\"width: 24px; height: 24px;\">\n                                                <span class=\"list-text\" style=\"color: #000000;\">More time was spent logging work orders than completing them<\/span>\n                    <\/li>\n                                    <li class=\"list-item\">\n                                                    <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/pricing-table-yes.svg\" alt=\"Icon\" class=\"icon\" style=\"width: 24px; height: 24px;\">\n                                                <span class=\"list-text\" style=\"color: #000000;\">Lack of automation and triggers caused errors and missed deadlines<\/span>\n                    <\/li>\n                                    <li class=\"list-item\">\n                                                    <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/pricing-table-yes.svg\" alt=\"Icon\" class=\"icon\" style=\"width: 24px; height: 24px;\">\n                                                <span class=\"list-text\" style=\"color: #000000;\">Manually creating orders and reports wasted hours every week<\/span>\n                    <\/li>\n                            <\/ul>\n        <\/div>\n    <\/div>\n\n    <style type=\"text\/css\">\n        #list_icons-block_909b14f2c53c05d9662f42e8454f5e93 {\n            padding: 20px;\n            border-radius: 10px;\n            text-align: left;\n        }\n        .custom-list {\n            list-style: none;\n            padding: 0;\n        }\n        .list-item {\n            display: flex;\n            align-items: center;\n            margin-bottom: 10px;\n        }\n        .icon {\n            margin-right: 10px;\n        }\n        .list-text {\n            font-size: 16px;\n        }\n    <\/style>\n\n\n\n<p>That is when Red Hawk\u2019s Facilities System Manager, Mike Cruz, decided to initiate the search for a new, full-featured CMMS and he brought his team along for the ride.<\/p>\n\n\n\n<p>Together, they created a list of priorities for a new system that would save them thousands of dollars and countless headaches. And those priorities all centered on the same theme: keeping employees happy and engaged with a reliable, easy-to-learn, and easy-to-use system.<\/p>\n\n\n<!-- <blockquote id=\"testimonial-block_b82696958aff8a4409a0003fa5e17a52\" class=\"testimonial \">\n    <p>The day we hooked into Limble, it was literally like plug-and-play. It was just \u2014 GO! Everything is extremely easy to use.<\/p>\n    <cite>\n        <span>Brian Coats<\/span>\n        <span>Electrician<\/span>\n    <\/cite>\n<\/blockquote>\n<style type=\"text\/css\">\n    #testimonial-block_b82696958aff8a4409a0003fa5e17a52 {\n        background: #E7F0FA;\n        color: #000000;\n    }\n<\/style> -->\n\n<div id=\"testimonial-block_b82696958aff8a4409a0003fa5e17a52\" class=\"key-tcards single-tcard-elem  testimonial kd-cardchild-block_b82696958aff8a4409a0003fa5e17a52\" style=\"background-color: #E7F0FA;\" >\n    <div class=\"tcards-image\"><\/div>\n    <div class=\"tcards_wrapper\">\n        <div class=\"tcards_message\"><h6 style=\"color: #000000;\">\u201cThe day we hooked into Limble, it was literally like plug-and-play. It was just \u2014 GO! Everything is extremely easy to use.\u201d<\/h6><\/div>\n        <div class=\"tcards_header\">\n            <span class=\"tcards-name\" style=\"color: #000000;\">Brian Coats<span class=\"tcards-job\" style=\"color: #000000;\">Electrician<\/span><\/span>\n        <\/div>\n    <\/div>\n<div>\n<\/div><\/div>\n\n\n<\/div><\/div>\n\n\n\n<div id=\"the_solution\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\">The Solution<\/h2>\n\n\n\n<p>After researching 40 CMMS systems, the team identified 5 top contenders. They committed to trying each one for a full two-month proof-of-concept test in the field. One by one, every system failed to deliver on promised features, speed, or customer service. Every system but Limble.<\/p>\n\n\n\n<p>Employee use rapidly fell during trials for the other systems \u2014 a dealbreaker if you want your CMMS to be successful. But the team found Limble easy to use and learn. It exceeded all their expectations.<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"the_result\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-the-result\">The Result<\/h2>\n\n\n\n<p>Now, the team has seen dramatic reductions in reactive maintenance and other improvements with the help of automated scheduling, lightning-fast work order entry, and responsive customer service. Limble provided the complete package that Red Hawk was looking for.<\/p>\n\n\n\n    <blockquote id=\"result_icons-block_a2e6752f522393e3bd731e703a9dba57\" class=\"result_icons \">\n        <div class=\"result-container\">\n            <div class=\"row\">\n                                    <div class=\"col-md-4 text-center\">\n                        <div class=\"result_icons_stat_box\">\n                        <div class=\"icon_bx_rs\">\n                                                            <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/Time_Light.svg\" alt=\"Icon\" class=\"icon\">\n                                                    <\/div>\n                                                            <h3 style=\"color: #000000;\">\n                                    30                                <\/h3>\n                                                                                        <p style=\"color: #000000;\">\n                                    Minutes on Average to Train Staff on Limble                                <\/p>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-md-4 text-center\">\n                        <div class=\"result_icons_stat_box\">\n                        <div class=\"icon_bx_rs\">\n                                                            <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/Facilities-Management_Light.svg\" alt=\"Icon\" class=\"icon\">\n                                                    <\/div>\n                                                            <h3 style=\"color: #000000;\">\n                                    73%                                <\/h3>\n                                                                                        <p style=\"color: #000000;\">\n                                    Reduction in Reactive Maintenance                                <\/p>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-md-4 text-center\">\n                        <div class=\"result_icons_stat_box\">\n                        <div class=\"icon_bx_rs\">\n                                                            <img decoding=\"async\" src=\"https:\/\/limblecmms.com\/wp-content\/uploads\/Book_Light.svg\" alt=\"Icon\" class=\"icon\">\n                                                    <\/div>\n                                                            <h3 style=\"color: #000000;\">\n                                    30                                <\/h3>\n                                                                                        <p style=\"color: #000000;\">\n                                    Seconds to Fill Out a Work Order                                <\/p>\n                                                    <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/blockquote>\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"featured_media":25956,"template":"","industry":[711,713],"use-case":[],"class_list":["post-29238","customer-story","type-customer-story","status-publish","has-post-thumbnail","hentry","industry-facility-maintenance","industry-hospitality"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Red Hawk Casino Cuts Reactive Maintenance 73% with CMMS<\/title>\n<meta name=\"description\" content=\"Red Hawk took a real-world, team-focused approach to choose a new CMMS and ended up with a 73% reduction in reactive maintenance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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