{"id":29230,"date":"2025-04-04T09:42:40","date_gmt":"2025-04-04T15:42:40","guid":{"rendered":"https:\/\/limblecmms.com\/?post_type=customer-story&p=29230"},"modified":"2025-07-07T15:33:25","modified_gmt":"2025-07-07T21:33:25","slug":"bentek","status":"publish","type":"customer-story","link":"https:\/\/limblecmms.com\/customer-story\/bentek\/","title":{"rendered":"Bentek centralizes maintenance ops with QR codes and real-time reporting"},"content":{"rendered":"\n
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Bentek is an ISO 9001-certified manufacturing facility in San Jose, California. As a contract manufacturer of power distribution products, the success of Bentek\u2019s business model depends on its ability to reliably deliver high-quality products for its customers.<\/p>\n\n\n\n

After nearly four decades of growth, their corporate manufacturing facility now spans 110,000 square feet with a second manufacturing facility of 45,000 square feet specifically serving the semiconductor equipment segment.<\/p>\n<\/div><\/div>\n\n\n\n

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Challenge<\/h2>\n\n\n\n

When Matt Olson interviewed for the job of Facility and Reliability Manager at Bentek, the company did not have a CMMS. Broken machines and work requests were reported through inconsistent email threads, if they were reported at all.<\/p>\n\n\n\n

With no easy way for machine operators to report machine failures or submit work requests, Matt and his team had a hard time getting the information they needed to be effective. As a result, breakdowns would interrupt production and operators would try to troubleshoot issues themselves, leading to the potential for various safety and machine performance issues.<\/p>\n\n\n\n\n

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\u201cMy day would involve a lot of walking around talking to equipment operators, asking them if things were working or not. A lot of times there would be a language barrier. I would walk out on the shop floor and I would see broken equipment and operators trying to fix it themselves.\u201d<\/h6><\/div>\n
\n Matt OlsonFacility and Reliability Manager<\/span><\/span>\n <\/div>\n <\/div>\n
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In addition, they were creating an entirely new production line using air tools that required regular torque testing. This testing \u2013 among many other maintenance activities \u2013 needed to be clearly documented for certification audits.<\/p>\n\n\n\n

Matt knew a CMMS could have a big impact on their operation as long as it came with a few key features that could address their pain points:<\/p>\n\n\n\n

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  • \n \"Icon\"\n A work request system that made submitting the right information easy for machine operators<\/span>\n <\/li>\n
  • \n \"Icon\"\n Communication functions that attached discussion threads to work orders and asset histories<\/span>\n <\/li>\n
  • \n \"Icon\"\n Preventive maintenance templates and checklists for quality control and auditing<\/span>\n <\/li>\n
  • \n \"Icon\"\n Tools for managing and reporting maintenance activities<\/span>\n <\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n